Accessibility

Dickie's Tree & Shrub Care is committed to ensuring digital accessibility for people with disabilities. We strive to continuously improve the user experience for everyone and apply the relevant accessibility standards as set out by the Accessibility for Ontarians with Disabilities Act (AODA).

Our Commitment

Our website is designed to be accessible to all users, regardless of ability. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, providing an inclusive experience for all visitors. We are committed to identifying, removing, and preventing barriers that might limit accessibility to our online content.

Policy Details

1. Accessible Design and Development

   - All new content will be created to meet or exceed WCAG 2.1 Level AA standards.

   - Regular audits will be conducted to ensure compliance, and updates will be made to improve the accessibility of legacy content.

2. Usability and Compatibility

   - The website is designed to be compatible with a variety of assistive technologies, including screen readers, text-to-speech tools, and voice recognition software.

   - The website will function on various devices and browsers, ensuring accessible user experiences on desktops, tablets, and smartphones.

3. Text Alternatives and Captions

   - We provide text alternatives for non-text content, such as images, graphics, and videos, to convey information in accessible formats.

   - Where applicable, captions or transcripts are available for video and audio content.

4. Navigation and Interaction

   - We implement accessible navigation tools, such as keyboard-friendly navigation, to assist users who rely on keyboards or alternative input methods.

   - Clear headings, labels, and links are provided to guide users through the website without confusion.

5. Feedback Mechanism

   - We value feedback from our users on our accessibility practices. Users can contact us via email at info@dickiestrees.ca or phone at 905-587-1587 to report accessibility barriers or offer suggestions.

   - We will respond to feedback within 10 business days and take appropriate action where feasible.

6. Training and Awareness

   - We provide training to all employees involved in website design, content creation, and customer service to ensure awareness and understanding of digital accessibility standards and practices.

Accessibility Support

If you have any questions, require assistance, or would like additional support while using our website, please contact us at:

905-587-1587

info@dickiestrees.ca

Continuous Improvement

We are committed to ongoing improvements in accessibility and regularly review our website to ensure it reflects the latest standards. We encourage our users to report any issues they may encounter to help us create a more inclusive online experience.

Date of Policy Issue: October 14, 2024